Privacy Policy - GigCove

Introduction

GigCove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at gigcove.com (the "Service").

GigCove is operated from Dallas, Texas, United States. By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you provide directly:

Account Information: When you create an account, we collect your name, email address, and password (stored securely using industry-standard hashing).
Profile Information: Display name, studio/business name, and optional branding assets like logos.
Content: Setlists, contacts, audio files, comments, and other content you upload or create.
Communications: Support tickets, feedback, and other messages you send us.
Payment Information: When you subscribe to paid features, payment processing is handled by our third-party payment processor. We do not store your full credit card number.

Information collected automatically:

Usage Data: Pages visited, features used, time spent on pages, and general interaction patterns.
Device Information: Browser type, operating system, and device type.
Log Data: IP address, access times, and referring URLs.

Note on Analytics: We use Umami Analytics, a privacy-focused analytics platform that does not use cookies or collect personally identifiable information. Analytics data is aggregated and cannot be used to identify individual users.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Create and manage your account
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience

Your Content and Audio Files

Your files belong to you. Audio files and other content you upload remain your property. We do not use your content for any purpose other than providing the Service to you. We do not use your audio files for training AI models, marketing, or any other purpose.

We store your files securely on servers located in the United States. You can delete your content at any time through your account settings.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent: When you explicitly authorize sharing, such as sharing audio files with collaborators.
Service Providers: With trusted third parties who assist us in operating our Service (hosting, payment processing, email delivery), bound by confidentiality agreements.
Legal Requirements: If required by law or in response to valid legal process.
Protection of Rights: To protect the rights, property, or safety of GigCove, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Secure password hashing using industry-standard algorithms
Regular security assessments and updates
Access controls limiting employee access to personal data
Rate limiting and abuse prevention systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and legal compliance.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information through your account settings or by contacting us.
Deletion: Request deletion of your account and personal data.
Data Portability: Request an export of your data in a machine-readable format.
Opt-Out: Unsubscribe from marketing emails using the link in each email.

To exercise these rights, contact us at .

Cookies and Tracking

We use minimal cookies necessary for the Service to function:

Session Cookies: Essential for logging in and maintaining your session. These expire when you close your browser or after a period of inactivity.
Security Cookies: Used to prevent cross-site request forgery and other security threats.

We do not use advertising cookies or third-party tracking cookies. Our analytics solution (Umami) is cookieless and privacy-focused.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Our servers are located in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how it is used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email:
Address: GigCove, Dallas, Texas, United States